Help Center

Quick answers for your Dealdraft account, billing, and workspaces. Each one links to the page in your account that does the job.

Account and sign-in

Email addresses, passwords, and two-step sign-in.

How do I change my email address?

Add the new address in Personal info and enter the code we send to it, then make it your primary email. Sign-in mail goes to your primary address, and every app you use switches to it.

Open Personal info

Can I add more than one email address?

Yes. Add each address in Personal info and verify it with the code we email you; every verified address works for sign-in. Make the one you want mail sent to your primary address.

Open Personal info

How do I reset my password?

If you have forgotten it, choose Forgot password on the sign-in page and follow the email we send you. If you know it, change it in Dealdraft password; the same password works for every Dealdraft app.

Open Dealdraft password

How do I set up an authenticator app or a passkey?

In Security & sign-in, add an authenticator app by scanning the QR code with it, or add a passkey saved to your device or password manager. Keep your recovery codes somewhere safe in case you lose access.

Open Security & sign-in

How do I choose my primary two-step method?

In Security & sign-in, choose Make primary on the method you want to be asked for first when you sign in. A code by email always works as a fallback.

Open Security & sign-in

How do I sign out a lost device?

Security & sign-in lists every device signed in to your account. Sign out the lost one, or every device except the one you are using, then change your password.

Open Security & sign-in

Billing

Payment cards, apps, tiers, and cancellation.

How do I add or replace a payment card?

In Wallet & subscriptions, add a card to the organization that pays, then make it the default. The default card, or the only card on a live subscription, cannot be removed until another card takes its place.

Open Wallet & subscriptions

How do I add or remove an app?

Each app is billed on its own, every month, at your organization's tier. Add one in Wallet & subscriptions and it appears in your workspaces right away; removing one takes it out of every workspace in that organization.

Open Wallet & subscriptions

How do I change my organization's tier?

An admin or billing member changes the tier in Wallet & subscriptions. Every app the organization pays for is then billed at the new tier.

Open Wallet & subscriptions

How do I cancel or resume a subscription?

Cancel in Wallet & subscriptions. It takes effect at the end of the current billing period, your workspaces stay open until then, and you can resume the subscription any time before that date.

Open Wallet & subscriptions

Workspaces and people

Inviting teammates, roles, and opening your apps.

How do I invite someone to my organization?

Organization admins invite people from People & sharing and choose a role for each. Admins manage everything, billing members manage payment and subscriptions, and viewers can only look.

Open People & sharing

How do I open an app?

Your account home lists every workspace you belong to, with the apps open to you in each. Select an app to go straight into it.

Open your account home

Privacy

Your copy of your data, and closing your account.

How do I download my data or delete my account?

Data & privacy downloads a copy of your account and deletes your account for good. Deleting is refused while you are the only admin of an organization with an active subscription, so add another admin or cancel first.

Open Data & privacy

Contact support

Still stuck? Email us from the address on your Dealdraft account and tell us what you were trying to do. A person on our team will reply.

See our Privacy Policy and Terms of Service.